Refunds are handled on a case-by-case basis. If you experience issues with your purchase, contact us and we'll review your request.
Since the Self-Hosted version is digital software delivered via download, refunds are reviewed on a case-by-case basis. Requests for duplicate or accidental purchases are generally approved.
You may cancel at any time; service continues until the end of your paid period. Refund requests for the current billing period are reviewed on a case-by-case basis.
Refund requests are reviewed on a case-by-case basis. Email support@lstcloud.com with the subject line "Refund Request" and include:
We will process your refund within 5 business days. Refunds are issued to the original payment method through Paddle.
Refund requests are reviewed on a case-by-case basis. Valid reasons may include:
Invalid reasons include: running your own LLM key costs more than expected (this is clearly stated before purchase), or "I didn't use it" without any reported issue.
For refund requests or questions: support@lstcloud.com